Cuci2 Privacy Policy — How We Protect Your Information

Types of Information We Collect

When you register or use the cuci2 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:

Personal Account Information

This includes your full name, email address, phone number, date of birth, and identification details provided during registration. This information is used to verify your identity and ensure only eligible individuals access the platform.

Payment & Transaction Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we store information related to your chosen payment method, such as bank account numbers or e-wallet details. We do not store credit card numbers directly — all transactions are processed through secure payment providers.

Device & Browser Information

By default, the cuci2 system automatically logs technical information such as IP address, device type, operating system, browser version, screen resolution, and general location (based on IP). This data is used to detect unauthorised access and improve the user experience on the mobile platform.

Usage Data & Platform Activity

We record activity logs of your time on the platform, including games played, session duration, bet amounts, and usage patterns. This data helps us monitor platform integrity and deliver better technical support.

How Your Information Is Used

All information collected by cuci2 is used solely for legitimate purposes directly related to platform operations. The primary uses are:

• Account management — processing registrations, verifying identities, and managing user access.
• Transaction processing — processes deposits, withdrawals, and financial records accurately in MYR.
• Security & fraud prevention — detecting suspicious activity, preventing unauthorised access, and protecting user assets.
• Service improvement — analysing usage patterns to improve platform layout, speed, and mobile experience.
• Service communications — sending important notifications related to your account, transactions, or policy changes.
• Legal compliance — fulfils reporting or investigation requirements under applicable Malaysian law.

Cuci2 does not use your information for third-party advertising without your explicit consent.

Cookie Usage & Session Tracking

The cuci2 platform uses cookies and similar tracking technologies to keep your login session active, save display preferences, and analyse platform traffic. We use three categories of cookies:

• Essential cookies — required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance cookies — collecting anonymised data on how users interact with the platform for technical improvement purposes.
• Functional cookies — saves user preferences such as display language and account settings between sessions.

You can manage cookie settings through your browser, but disabling essential cookies may prevent full access to cuci2 platform features.

Data Storage, Security & Sharing

Storage & Security

All user data is stored on servers protected with industry-grade encryption. cuci2 employs standard security protocols including HTTPS connections, layered access controls, and continuous security monitoring to prevent data breaches or unauthorised access.

Account and transaction information is retained for as long as your account remains active, and for a defined period after account closure to meet legal and audit requirements. After that period, data will be securely deleted or anonymised.

Third-Party Sharing

Cuci2 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share necessary information with the following parties in limited circumstances:

• The payment service providers used to process your MYR transactions.
• Regulatory authorities or law enforcement agencies when required under Malaysian law.
• Technical service providers that assist with platform operations, subject to strict confidentiality agreements.

Your Rights as a cuci2 User

As a registered user, you have certain rights regarding the personal information we hold. These rights can be exercised by contacting our support team:

To exercise any of the rights above, contact our team at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.

Policy Changes & How to Contact Us

Cuci2 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or platform operations. Any material changes will be communicated to registered users via email or in-platform notification at least 14 days before taking effect.

Continued use of the cuci2 platform after a change notice has been issued will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the cuci2 support team:

• Email: [email protected]
• Response time: Within 24–48 business hours
• FAQs: Visit our FAQ page for quick answers